Description

Fulfilment Operations Professional

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it.

About the Job

As a member of Zipline’s Fulfillment operations team in Nigeria, you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, you’ll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something you’d want to be a part of, then keep reading.

This role will be based in Kafancha, Kaduna State.

Please be advised that we have not yet kicked off the interview process for this role and you should expect a slight delay in hearing back from us. We will be in touch as soon as we are ready to begin interviewing.

What You'll Do

As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centres to healthcare facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies.

Responsibilities

• Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders
• Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, and oversee safety and regulations at the Zipline distribution centre.

What You'll Bring

• Essential: National Diploma or HND/Bachelor in Science courses preferably in Pharmacy, Nursing, Medical Science, or Life Science.
• Full professional proficiency in spoken and written English
• Full fluency in Hausa
• 1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with the customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Nigeria

What Else You Need To Know

• Must be willing and able to work nights/weekends depending on shifts
• Must be willing to work for a period of more than 45 hours/week
• Must be willing to relocate to any of our distribution centres
• This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
• Women are encouraged to apply, as we believe a balanced team is critical for success
• Must be able to travel to Ghana for at least 3 months for the Zipline Academy training program
• Must have completed NYSC and hold a certificate of completion or exemption

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