Description

Enterprise Delivery Project Manager

About Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001, by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts"​ in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has shown resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

About the job

Enterprise Delivery Project Manager will be responsible for the planning, execution, monitoring and closure of designated projects within the Airtel Enterprise Business Unit. This person will be interacting with our Partners very extensively. Effective planning and delivery of all enterprise solutions within the product portfolio is the essence of the role.

Responsibilities

Deliver New Service Requests from The Sales Pipeline to Meet Revenue Targets for the Business Unit

• Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
• Liaise with cross-functional teams, to manage and coordinate the implementation of agreed tasks within defined timelines.
• Provides situational reports relating to the progress of each assigned project.
• Maintains documentation of project-related detail for effective tracking of designs for various customer solutions
• Liaises with the IP Team to ensure service activations are finalized and performs quality checks to assure first-time customer service acceptance.

IP Network/ MPLS Project Support

• Demonstrates a good understanding of basic IP requirements.
• Produces and updates topology diagrams for newly delivered projects.
• Ensures timely delivery of projects.
• Engages in nominated IP-related projects and supports the migration of key services to the MPLS backbone when required.

Process Optimization and SLA Fulfilment

• Supports the 4-way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management.
• Continuously works with cross-functional stakeholders to evaluate business processes and instigate process improvements.
• Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
• Ensures the process of solutions delivery is optimized from hardware dispatch through to installation, integration, testing and operational handover.
• Keeps proper project records on all aspects of the project delivery.
• Manage and coordinate support and service engineers in attending to customers’ service requests and resolving the same within SLA targets with the aim of meeting Key Performance Indices (KPIs).
• Ensure Network Availability of 99.5% &<5% Error Rate on Rejected Delivered Links Due to Poor Project Delivery.
• Contribute to achieving 99.5% availability by delivering new service requests/links with a minimum error rate and at acceptable sign-off margins.
• Supports the IP operations team in troubleshooting and fixing any new links which have been rejected by customers due to poor quality or error in the delivery.

Job Requirements

Educational Level:

• B.Eng. / B.Sc./B.Tech. other first Degrees in relevant disciplines.
• MBA will be an added advantage.
• PMP or Prince2 project management methodology will be an advantage.
• CCNA/CCNP/AWS also an advantage.
• ITIL v3 is also an advantage,

Working Experience:

• At least 5 years post National Service work experience in Enterprise network deployments (IP/MPLS/Transmission/SDWAN/Cloud)
• Must have experience in managing telecom projects, Business Development and Client relations.
• Working knowledge of project management best practices
• At least five (2) years experience in a project management role in Telecoms.

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